The Center for Church Communication Job Board
Posted:6/10/2010
Call Center Manager at Teen Mania Ministries
Location:
Garden Valley, Texas
URL:
http://www.teenmania.com/careers
Description:
Acquire the Fire Regional Manager Description: Acquire the Fire aggressively attempts to fill arenas with young people, providing an atmosphere in which they can encounter God. The Acquire the Fire Regional Manager plays an integral role in making this happen. This person must have a desire to develop strong working relationships with various types of youth workers, think outside of the box, and be willing to commit themselves to the success of their event(s). Reporting to the Acquire the Fire Contact Center Director, the Regional Manager will lead the daily activities of their call team. The individual will manage, coach and support the activities of the contact center representatives and will also be responsible for hitting specific activity metrics and performance targets. Primary functions: • Responsible for promoting and recruiting attendance for large-scale events • Represent Acquire the Fire in the public eye of each city, serving as a proactive liaison between potential attendees and the Acquire the Fire Operational/Event Staff • Become an expert on the demographics/needs/preferences of each city • Network with influential key players in each city; develop strategic partnerships • Work with marketing to provide city with the most effective promotional efforts (emails, print pieces, radio, etc.) • Problem-solve and resolve customer disputes • Maintain a consistent blog and implement city specific viral marketing • Research additional ways to gather leads and make connections with Decision Makers • Professional development of Team Captains when applicable • Daily provides direction, motivation and oversight of call team • Service observes, consistent feedback, and coaching of call team • Manage vacation/sick time and incident reports; hold call team accountable to goals • Strategically delegating lists to call team; preventing numerous calls in a short period of time • Maintain the integrity of the database by ensuring that it is updated properly • Report and track the progress of event; ability to interpret, diagnose, and project current event attendance in conjunction with historical measurements Performance measurements • Revenue goals [paid seats filled benchmarks] • Productivity and conversion targets • Quality assurance review scores • Intern satisfaction Requirements • 1+ years Call Center/Sales Management experience • Proficiency in Microsoft Office, call center applications, workforce applications, quality monitoring tools and applications, and call center reporting tools and technologies • Bachelor’s degree or equivalent experience preferred • Demonstrate ability to lead, coach, develop effective teams • Goal setting [defining and prioritizing specific driving objectives] • Strong communication and presentations skills Key Strengths for success: • Achiever: proven track record of consistently achieving sales targets on a monthly, quarterly and annual basis • Activator: ability to conceptualize issues, quickly develop solutions, and implement action plans • Communication: excellent writing and verbal communication skills • Developer: Ability to oversee and create development plans of caller representatives for an inside sales organization • Discipline: predictability, order and planning supports the focus on areas such as timelines and deadlines. • Responsibility: ability to create, oversee and deliver on processes for the daily and weekly activities of an inside sales team, monitor performance and measure results Supporting strengths: • Consistency: guardian of a level and order-imposed operating environment • Maximizer: average is not acceptable but striving for excellence • Analytical: strong analytical abilities and attention to detail
To Apply:
go to hiring portal located at www.teenmania.com/careers
